Philly311 TV: PhillyRising Panel


The City of Philadelphia is proud to present season 2 of Philly311 TV. The show’s goal is to engage, educate, and empower citizens with information about city services. Through interviews with employees from across the municipality, citizens can learn about new initiatives, available resources, and get to know the personal side of city government. In this episode of Philly311 TV, host Rosetta Carrington Lue, sits down with three members of PhillyRising: Deputy Managing Director Ade Fuqua, Deputy Director Bennie Ruth, and Deputy Director Jimmy Sanders. The team discusses how the program developed, how it is evolving, and what is in store for the collaboration in the future.

Tune-in to Philly311 TV on the Philly311 Youtube channel as well as Philadelphia’s Channel 64 at 7:00pm on Monday/Wednesday/Sunday and 7:00am on Tuesday/Thursday/Saturday. You can also catch up with Philly311 TV on Sunday’s at 7:00am on PhillyCAM  (Comcast Cable channel 66/966 or Verizon FIOS 29/30).

Those Who Serve: The Richardson Dilworth Award

Mayor Richardson Dilworth

Mayor Richardson Dilworth

“What is a leader?” This is the question that bothered Sam, an 8th grader at Conwell Middle School. Faced with everyday challenges in Kensington, Sam found himself obsessing over this question on his mile walk over to Rock to the Future. Then last week, Sam tried to answer the question for himself, committing it to paper:

“A leader is someone who is willing to sacrifice anything to help their friends. They won’t ever put their friends in danger. A leader doesn’t only help his friends, but also helps those around him. They are a truly kind person no matter their appearance. To sum it all up, a leader is someone who is willing to sacrifice everything to help others.”

When asked why he was inspired to do this, Sam said, “I wrote this because Rock to the Future made me want to be a leader, to be a better person.”

Rock to the Future is working to provide free access to music education for hundreds of our youth every year. Because of them, Sam has learned a valuable lesson about service and has the makings of a great public servant in the future.

I agree with Sam. To me, leadership and “great people” or “great employees” have always been about service, about sacrifice, about helping others. Great people are selfless, constantly striving to serve others. These kinds of people are incredibly valuable to an organization. Great people keep an organization running and serve it in a way that improves and sustains their organization (or city) into the future.

When great people serve in the public sector, their organization is better equipped to serve its constituents. While great people in the public sector certainly aren’t paid as much as in the private sector, their efforts positively impact the lives of the people they serve. More often than not, the people most positively impacted are those that are our most vulnerable. Excellence in that service should be recognized.

In 2011, Mayor Nutter established the Richardson Dilworth Award for Distinguished Public Service to recognize our government’s best people, those who have served the cityand its citizensin extraordinary ways. Named after former Mayor Richardson Dilworth, who served as the 91st Mayor of Philadelphia (1956-1962), the award symbolizes high values and performance in Philadelphia public service.

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The Law Department’s Barbara Ash received the Richardson Dilworth Award in 2014

The hundreds of City employees that have been nominated for the Dilworth Award have helped transform city government into a modern, service-first organization, finding creative and effective ways to serve citizens. Past winners include Carlton Williams, then-Deputy Commissioner of the Streets Department; John Elfrey, Director of Operations in the Mayor’s Office of Transportation and Utilities; and Barbara Ash, Chief Deputy Solicitor in the Law Department. These employees (and their fellow nominees) have transformed the city government so much, in fact, that the award has expanded beyond its “Distinguished Public Service” award to better represent the diverse accomplishments and priorities of our current city government. This year, the following awards are being offered:

● Richardson Dilworth Award for Distinguished Public Service
● Richardson Dilworth Award for Excellence in Customer Service (New)
● Richardson Dilworth Award for Innovation in Government (New)

The addition of these awards represents a shift in city government, an effort that would make former Mayor Dilworth proud.

Philadelphia’s city employees have taken the term “public service” to new heights, making Philadelphia a national leader in both government customer service and innovation. We have taken a customer-centric approach to governance and implemented sustainable innovation initiatives so the municipality can play a role in the city’s innovation ecosystem. Today’s city government strives to meet the current and future needs of Philadelphia. This is due to the exceptional service of our employees.

Supported by Dilworth Paxson, LLP and Independence Blue Cross Blue Shield, the Dilworth Award provides City government with a rare opportunity to reward select employees for their extraordinary work. Not only will each winner’s name be memorialized on a plaque outside City Hall, the winner of the Distinguished Public Service Award receives $5,000 and the winners of the “Excellence in Customer Service” and “Innovation in Government” receive $1,000, among other prizes.

Today, let’s honor the exceptional city employee who has helped others and demonstrated excellence in service. Please take a moment to nominate a great public employee for the various Richardson Dilworth Awards. The deadline for nominations is November 14, 2014. More details and a nomination form can be found at dilworthaward.org.

In a few years, I am sure we will all cast a vote for Sam the 8th grader, but, in the meantime, there is a public servant that deserves our recognition today. Thank you.

Rich headshot 1Rich Negrin is the City of Philadelphia’s Managing Director and Deputy Mayor for Administration and Coordination. Service Centered Leadership is the Managing Director’s blog series appearing on PhillyInnovates. Follow Rich on Twitter @RichNegrin.

 

Philly311 TV: Parks and Recreation

The City of Philadelphia is proud to present season 2 of Philly311 TV. The show’s goal is to engage, educate, and empower citizens with information about city services. Through interviews with employees from across the municipality, citizens can learn about new initiatives, available resources, and get to know the personal side of city government. In this episode of Philly311 TV, host Rosetta Carrington Lue, sits down with First Deputy Commissioner, Sue Slawson. The two  discuss events and programming available in Philadelphia’s recreation centers, the R.E.A.C.H Program, and how the department is engaging the community. The Philly311 TV crew also visits two of Philadelphia’s most successful recreation centers: Martin Luther King Jr. Recreation Center and the Carousel House.

Tune-in to Philly311 TV on the Philly311 Youtube channel as well as Philadelphia’s Channel 64 at 7:00pm on Monday/Wednesday/Sunday and 7:00am on Tuesday/Thursday/Saturday. You can also catch up with Philly311 TV on Sunday’s at 7:00am on PhillyCAM (Comcast Cable channel 66/966 or Verizon FIOS 29/30).

Looking for a Summer Job?

Did you know that the City of Philadelphia’s Parks and Recreation Department hires around 1,600 summer workers every year? In this clip of Philly311 TV, First Deputy Commissioner, Sue Slawson talks to host Rosetta Carrington Lue about the City’s seasonal job opportunities. Find out how you can get involved

What is R.E.A.C.H?

Philly311 TV host, Rosetta Carrington Lue, visits North Philly’s Martin Luther King Jr. Recreation Center and learns about the city’s Parks and Recreations Department’s R.E.A.C.H Program. Rosetta speaks with R.E.A.C.H coordinator, Meka Perez, to find out the programs purpose and how it is helping to kids participate in their communities.

Have you been to the Carousel House? 

The Philly311 TV crew visits the Carousel House, the first recreation center in United States, sponsored by a municipality, dedicated to providing recreational services to people with disabilities. Rosetta takes a tour of the facility and discuses, the various year-long programs that the center provides, with the Carousel House’s director, Erica Young Carter.

 

PhillyRising’s Second Annual Conference is October 18th!

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Next Saturday, PhillyRising will be hosting its second annual conference at Temple University.

While last year’s conference was successful (packed with workshops, information booths, and discussions) this year’s conference was designed to truly embody the PhillyRising program: by serving residents.

Hosted at the intersection of five PhillyRising neighborhoods, the conference is action-based, aiming to serve as a drop-in event for citizens to quickly resolve issues. Through technology-enabled stations, city representatives will be equipped to enter service requests, answer questions, and resolve citizen concerns on-the-spot. Representatives from the following departments will be in attendance:

Community Life Improvement Program

The Community Life Improvement Programs (CLIP) consists of several programs and agencies dedicated to eradicating blight. These include the Community Partnership Program, which loans out tools and supplies for clean-ups, a vacant lot cleaning program, and a graffiti abatement team.

Financial Empowerment Centers

Philadelphia’s network of Financial Empowerment Centers provide free, high-quality, one-on-one financial counseling with professionally trained counselors from Clarifi.

Licenses and Inspections

The Department of Licenses and Inspections provides a wide range of services to advance development and ensure public safety in Philadelphia’s businesses and physical infrastructure sectors.

Philly311

3-1-1 is Philadelphia non-emergency call center, receiving requests for municipal services and information.

Philadelphia More Beautiful Committee

PMBC is a partnership between Philadelphia’s Streets Department and over 6,000 block captains to throughout the city to organize clean-ups and beautification projects.

Police Department

The Philadelphia Police Department is the primary law enforcement agency responsible for serving over 140 square miles of the city.

Streets Department

The Philadelphia Streets Department is responsible for maintaining the safety and cleanliness of the city’s entire street system.

Town Watch Integrated Services

Town Watch is a group of volunteers who observe and report suspicious or criminal activity in their communities and assist with neighborhood beautification projects.

In addition to the eight action stations, the conference will also offer trainings for Town Watch Intergrated Services and hold “Workforce Development” information sessions, discussing resume writing, interview skills, and other tools to help citizens find employment.

The conference will last from 9:00am-5:00pm at Temple University’s Mittwn Hall (1913 N. Broad Street). The opening ceremony will take place at 10:30am and feature remarks from PhillyRising’s Director, Adé Fuqua; Managing Director, Rich Negrin; and Deputy Mayor for Public Safety, Everett Gillison. To register for the conference, visit prconference2014.tumblr.com.

And if this blog post, didn’t convince you to attend to conference, perhaps Pop-Pop will…

City Employees Learn HTML and CSS in Innovation Lab

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Since its launch in August, the City of Philadelphia’s Innovation Lab has hosted brainstorming sessions, youth programing, and meetings of all sizes. Last month, the Lab also provided City employees with professional development opportunities.

Karissa Demi, a City web developer, used the Lab to offer an HTML and CSS class for City employees. The course began with basic HTML techniques such as proper use of tags and worked its way up to CSS and how to make a website “look awesome” (in Karissa’s words). The course spanned two sessions, lasting two hours each.

“Everyone, in every job, can benefit from learning these skills,” Karissa said.

Karissa Demi (center) assist City employees during the HTML course.

Karissa Demi (center) assists City employees during the HTML course.

Created as a test run for future internal programming, the program was offered to 12 employees in the Office of Innovation and Technology. However, based on its unique format, and feedback from participants, this course opens the door for a wide-range of professional development opportunities. Since taking the course, participants have collaborated on a project using the skills they learned.

If you haven’t heard the buzz about the Innovation Lab, the room is located on the 16th floor of the Municipal Services Building and primary functions include:

  • Opening a creative technology-enabled space that energizes participants around innovative thinking and problem solving in an atmosphere never before seen in municipal government. Put simply, the space will be bright, colorful and just cool.
  • Providing a location for the Academy of Municipal Innovation to hold classes, meetings, and brainstorming sessions in conjunction with our academic partners.
  • Housing a formal process of ideation (facilitated by the Center of Excellence or AMI graduates) through which teams of City employees can solve old problems in new ways and then enable the implementation of those solutions.
  • Facilitating projects/initiatives/events sponsored through the City of Philadelphia’s Innovation Fund (in addition to other efforts related to the Mayor’s Fund for Philadelphia and the Mayor’s Office of New Urban Mechanics).
  • Providing a location for senior executives and city leaders across departments to meet around innovation, strategic planning, and other project management efforts.
  • Sponsoring hackathons (collaborative tech events focused on software projects), specifically internal hackathons, and other tech-related programming for City employees with the City acting as host.
  • Providing programming for the city’s youth, including but not limited to, hackathons, and other tech-related activities where neighborhood youth can be exposed to technology, work side by side and be mentored by City employees.
  • Highlighting partnerships and provide a space to collaborate with the local tech community around emerging technology, mutual challenges and potential joint programming opportunities for the greater benefit of our citizens.
Photo by Olivia Gillison

The City of Philadelphia’s Innovation Lab. (Photo by Olivia Gillison)

Follow the Innovation Lab on Twitter @PHLInnovation.

 

Philly311 TV: Community Life Improvement Program

The City of Philadelphia is proud to present Season 2 of Philly311 TV. The show’s goal is to engage, educate, and empower citizens with information about city services. Through interviews with employees from across the municipality, citizens can learn about new initiatives, available resources, and get to know the personal side of city government. In this episode of Philly311 TV, host Rosetta Carrington Lue, speaks with Deputy Managing Director Tom Conway about the City’s Community Life Improvement Program (CLIP). CLIP encompasses several programs, focusing on neighborhood beautification efforts throughout Philadelphia. These programs include: CLIP’s Graffiti Abatement Team (GAT), Vacant Lot Program, and Surveillance Camera Program. In this interview, Rosetta and Tom discuss the various programs and how citizens can assist in making their city a better and more beautiful place.

Tune-in to Philly311 TV on the Philly311 Youtube channel as well as Philadelphia’s Channel 64 at 7:00pm on Monday/Wednesday/Sunday and 7:00am on Tuesday/Thursday/Saturday. You can also catch up with Philly311 TV on Sunday’s at 7:00am on PhillyCAM (Comcast Cable channel 66/966 or Verizon FIOS 29/30).

Below are some of the topics covered in this episode:

What is the City of Philadelphia’s Vacant Lot Program?

In the City of Philadelphia there are over 40,000 vacant lots. Interested in finding out how you can assist in keeping them clean and safe? Watch this clip from Philly311 TV and hear Deputy Managing Director, Tom Conway, explain how the City’s Vacant Lot Program can help.

How Can You Help Beautify Philadelphia?

Interested in organizing a block clean up, having graffiti painted over, or getting a vacant lot tidied up? Check out this clip from Philly311 TV to find out how you can help beautify your community through programs like the Graffiti Abatement Team (GAT), Vacant Lot Program, and Surveillance Camera Program. Learn about City services that can benefit your life and your community.

Learn about the City’s Free Graffiti Removal Service!

Is there unwanted graffiti on your street? Tom Lynch from the City of Philadelphia’s Graffiti Abatement Team, shows Philly311 TV host, Rosetta Carrington Lue, how citizens can report graffiti and the process behind its removal. Check out hot the GAT team is cleaning up your city and how you can be a part of their efforts.

PhillyRising’s Penrose Neighborhood is Well-Served

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Last month,  PhillyRising’s Penrose neighborhood received a lot of help from its friends.

The Goldenberg Group sponsored a vibrant day of service in the community, pulling efforts from a wide-range of organizations. While the Goldenberg Group is a successful development corporation, it has a robust community-development and service arm, People Helping People. PhillyRising helped connect the People Helping People Foundation with over 100 City Year volunteers for the event.

City Year is an AmeriCorps organization that pairs college graduates with a year of service in a major city.

Some of the day’s service activities were facilitated by the Philly Urban Creators, a youth and community driven organization that inspires inner-city neighborhoods to transform neglected landscapes into food hubs, social enterprises, and models of urban sustainability.

City Year’s volunteers helped the Philly Urban Creators’ co-founder Alex Epstein with maintenance work in the organization’s urban garden and a clean-up in the surrounding neighborhood. PhillyRising’s Amanda Finch facilitated a second volunteer effort at the nearby Dunbar Promise Academy, helping the school with repainting and other refurbishing efforts.

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The day of service was a shining example of how a diverse range of organizations can positively impact a community through the power of collaboration. PhillyRising would like to thank the Goldenberg Group’s People Helping People, City Year, and the Philly Urban Creators for their valuable service.

For more information about PhillyRising and its volunteer opportunities, visit myphillyrising.com.

Philly311 TV: Open Data

The City of Philadelphia is proud to present season 2 of Philly311 TV. Hosted by Chief Customer Service Officer Rosetta Carrington Lue, the show’s goal is to engage, educate, and empower citizens with information about city services. Through interviews with employees from across the municipality, citizens can learn about new initiatives, available resources, and get to know the personal side of city government. In this episode of Philly311 TV host, Rosetta Carrington Lue, sits down with City’s Chief Data Officer, Tim Wisniewski, to discuss City’s open data program and civic technology efforts. Wisniewski has played an integral role in bridging the City government and Philadelphia’s burgeoning tech community, as well as, implementing and working for a open government. Tune-in to find out how City government is using technology to connect with citizens.

Tune-in to Philly311 TV on the Philly311 Youtube channel as well as Philadelphia’s Channel 64 at 7:00pm on Monday/Wednesday/Sunday and 7:00am on Tuesday/Thursday/Saturday. You can also catch up with Philly311 TV on Sunday’s at 7:00am on PhillyCAM (Comcast Cable channel 66/966 or Verizon FIOS 29/30).

Citizen’s Engagement Academy Draws Largest Crowd to Date

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PhillyRising Deputy Director Jim Sanders led the Citizen’s Engagement Academy session

This month, PhillyRising hosted a Citizen’s Engagement Academy (C.E.A.) session in its North Central neighborhood. While the academy has always been popular, this past session was more popular than ever.

71 community members came out to the Hiteman Learning Center on Judson Street for the first session of this C.E.A. The session’s topic focused on Philly311 and how community members can use the contact center’s long list of channels to engage with city government.

PhillyRising Deputy Director Jim Sanders led the CEA session. Guest speakers included Chief Customer Service Officer Rosetta Carrington Lue and Administrative Operations Manager Graham Quinn. Both Lue and Quinn discussed the various ways to use Philly311, highlighting the free Philly311 Mobile App through which citizens can enter service requests from anywhere, 24/7. The Philly311 team also plugged its Neighborhood Liaison Program which trains community members to directly enter and track service requests in the 311 system.

Chief Customer Service Officer Rosetta Carrington Lue speaking at the Citizen's Engagement Academy

Chief Customer Service Officer Rosetta Carrington Lue speaking at the Citizen’s Engagement Academy

The Citizen’s Engagement Academy educates community members on municipal services through eight weeks of presentations from city officials. In addition to 311, community members will hear from the Community Life Improvement Program, Town Watch, and other City programs and resources. Part of what made this past Citizen Engagement Academy so popular was that it was open to the entire city, rather than one targeted neighborhood. PhillyRising is looking to expand its efforts to thoughtfully engage and empower as many Philadelphians as possible. To learn more about how to get involved with PhillyRising, visit myphillyrising.com.

Managing Director Rich Negrin Takes ALS Ice Bucket Challenge

Last week, Managing Director Rich Negrin was challenged by former college football teammates Terry Harcleroad and Travis Muckle to take the ALS Ice Bucket Challenge.  Over the weekend, he went to the University of Pennsylvania’s campus with his family and asked a special friend to take the challenge with him. After taking the challenge, the Managing Director challenged Fire Commissioner Derrick Sawyer, ABC anchor Walter Perez and the Phillie Phanatic. Check out the video above.

Amyotrophic lateral sclerosis (ALS), often referred to as “Lou Gehrig’s Disease,” is a progressive neurodegenerative disease that affects nerve cells in the brain and the spinal cord. Approximately 5,600 people in the U.S. are diagnosed with ALS each year. The incidence of ALS is two per 100,000 people, and it is estimated that as many as 30,000 Americans may have the disease at any given time. Visit  alsa.org learn more about this serious disease.

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