How to Make a Service Request on the Philly311 Mobile App

What good is the Philly311 Mobile App if you don’t know how to use it? In this How-To Guide, we’ll tip-toe our way through making a service request.

Note: The screenshots for this post are only applicable to iPhones. The Andorid version of the app has similar screen shots.

First, Access your app and either log in or sign up. Choosing to continue without an account will allow you to place requests but you will not receive a confirmation email or be able to check on the status of your request.

This is what the main screen looks like.

Press the New Request button. It will take you here:

You’ll want to Choose a Request Type. Press the arrow to choose from the list of request types.

After you’ve chosen the type of request, you can press Title to type a title for your request (i.e. “Broken Street Light”). Press Description if you’d like to add more detail to your request.

Your location will be found based on your phone’s GPS. If you would like to change the address, select the current address and type out the one that applies to the request.

After you’ve typed everything out, you’ll need to make a few decisions. Would you like to add a picture to your request? If so, press Add Photo. Your phone will prompt you on where to go from there.

You’ll also need to decide whether you would like to make your request public or private. This decision can be made after clicking on the lock icon next to the paper clip.

Once you’re satisfied with your request, press the Submit button in the top right corner of the screen.

Congratulations! You have successfully made a service request through the Philly311 Mobile App!

4 thoughts on “How to Make a Service Request on the Philly311 Mobile App

  1. Philly311 Mobile App is amazing. I find it a great asset to not only the residential but to the city it’s self. I find my morning workout walks in the morning fun since I get to report things in my neighborhood that is not right

  2. Pingback: 10 Ways the Philly311 Mobile App Can Make Your Neighborhood More Beautiful | PhillyInnovates

  3. Pingback: Philly311 Mobile App Tip: Potholes vs. Ditches | PhillyInnovates

  4. Pingback: Check Out the Philly311 Neighborhood Liaison Location Map | PhillyInnovates

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