Who We Are highlights MDO staff members and the work they’re doing to better Philadelphia. This week, we’re highlighting Asmahan Luke.
What is your job title?
I’m a Service Representative and a Subject Matter Expert for Licenses and Inspections at Philly311.
How long have you worked here?
Where were you previously employed?
I used to work as a House Manager/Nurse’s Assistant at Gaudenzia Inc. I assited in the daily operation of drug, alcohol, and mental health services.
In your own words, what do you do?
I place service requests for the citizens of Philadelphia. I also enter electronic service requests for the Philadelphia Historical Commission and all City of Philadelphia City Council offices. As the L&I subject matter expert, I help other agents answer questions about city codes and ordinances. I also train new employees on L&I operations.
What do you like about your job?
It’s fun to meet new people. I also really enjoy knowing about new city codes and other important information.
What would you like to see your department accomplish in the future?
Philly311 is moving in the right direction. I want to see us keep growing with new technology so that we can better help people.