The Philly311 Non-Emergency Contact Center is more than just a number. Since 2008, the service has evolved to meet a wide-range of needs and connect with as many citizens as possible. Here’s a list of the ways you can use Philly311 to connect with the City of Philadelphia:
- Call 311 to speak directly to a call center agent about your neighborhood issue or question about the city.
- Email Philly311@phila.gov to submit a service request or ask a question about the City.
- “Like” Philly311 on Facebook. The Philly311 Facebook page updates its status regularly with city-wide updates and announcements about community programs. You can also write on Philly311’s wall to ask a question or submit a service request.
- Follow @Philly311 on Twitter to get city-wide updates and announcements about community programs. You can also tweet @Philly311 to ask a question or submit a service request.
- Download the Mobile App to submit service requests, view nearby requests, look up License and Inspections information and get city-wide news. (The app also updates itself to add relevant features like the “Hurricane FAQs” widget for Hurricane Sandy or the “Election Day” widget for polling and candidate information this past November.)
- Visit the Philly311 website to ask a question, submit a service request or find city information.
- 7. Visit the Philly311 walk-in center located in Room 167 in City Hall. (Open from 9-5)
We hope to hear from you soon!