3-1-1 Welcomes 2-1-1

Today, the United Way of Greater Philadelphia and Southern New Jersey (UWGPSNJ), in collaboration with the United Ways of Bucks County, Chester County, Southern Chester County and North Penn United Way announced the launch of the 2-1-1 service for southeastern Pennsylvania.

2-1-1 will connect residents to resources for health and human services. These services include but are not limited to: meeting basic needs (such as food and housing), physical and mental health resources, employment supports, assistance for older adults and people with disabilities, and support for children, youth and families.

Callers who reach out to 3-1-1 for such services will be automatically transferred to 2-1-1 which will return the favor for callers who are in need of city-related services.

“With this partnership, I’m confident that we can become one of the best systems in the United States. 3-1-1 and 2-1-1 can help more people in more ways.” said Rosetta Carrington Lue, the Director of Philly311.

Jill Michal, President and CEO, United Way of Greater Philadelphia & Southern New Jersey announced the launch of the 2-1-1 service at a press conference this morning. Joining her to speak was Rosetta Carrington Lue, Chief Customer Service Officer for the Managing Director’s Office and Director of Philly311;  Ann O’Brien Schmieg, Senior Vice President, Community Impact, United Way of Greater Philadelphia & Southern New Jersey; and Lynn Fields Harris, Executive Director, Center in the Park.

Jill 8465868466_fbda17ab70(Photo credits to United Way of Greater Philadelphia and Southern New Jersey)

Read more about the 2-1-1 service in Jill Michal’s article on the United Way blog.

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