Philly311 Mobile App Help on Twitter

Philly311 makes every effort to find new ways to connect with citizens. To connect with Philly311, you can call, email, write, stop in the walk-in center, download the Philly311 Mobile App or connect with an agent through our social media channels.

Today, we’d like to tell you about a new social media channel, @MOBI311 on Twitter. Mobi is the official mascot for the Philly311 Mobile App. Since November, Mobi has been tweeting advice, sharing news and answering questions about the Philly311 Mobile App. @MOBI311 is a great account to follow if you want to stay up on all of the mobile app’s new widgets and functionality. Also, you can tweet @MOBI311 if you have a specific question. He’ll be happy to answer.

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If you’re not on Twitter, the app itself has a few resources to use if your experiencing any problems. First is the “FAQ” widget which answers a long list of specific user questions. Second is the “Tech Support” widget which lets you contact the mobile app team directly via email. Last, there is a “Feedback” widget so you can tell the team about your user experience.

We hope you use these resources so that you can get the most out of the Philly311 Mobile App!

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