Philly311 is proud to announce that the Philly311 Mobile App is now available in sixteen different languages.
This is functionality is needed in Philadelphia. 2010 Census data showed that 21% of Philadelphians are non-English speakers. For too long this community has faced challenges connecting with and receiving city services. Now Philadelphia’s multicultural community can use the mobile app as it was intended—as a tool for empowerment.
As the app detects a phone’s language setting, if you’re an English speaker, you won’t see this translation in effect. The Philly311 team was so excited to see this functionality in action, however, that they asked Assistant Manager (and Dominican Republic native) Pedro Cedeno to take the app on a test drive.
Here are a few action shots:
The Philly311 Mobile app has translation functionality that is unique from other 311 mobile applications. The app is able to translate communications to and from city government as well as from other app users. That means that an Arabic user has a Cantonese neighbor, the two can comment (and read eachother’s comments) on the same entered service request.
Upon the official announcement of the app, Mayor Michael A. Nutter said, “My Administration is committed to providing an open government for all citizens.”
Now with the Philly311 Mobile App, Philadelphians can communicate with city government in Spanish, Mandarin, Cantonese, Korean, Russian, Cambodian (Khmer), Italian, Vietnamese, Arabic, French, German, Greek, Turkish, Serbian, Polish and French.
Mayor Nutter continued, ““The expanded number of languages enables more citizens to connect with City government and access services and information. I applaud the many partners and offices that have been involved in this effort, including the Managing Director’s Office, Philly311, the Office of Innovation and Technology and PublicStuff.”