In 2009, Rosetta Carrington Lue led in the implementation of the Philly311 Neighborhood Liaison Program, a platform for neighbors to unify, express concerns and improve their communities. Through this program, volunteers are trained as members of the Philly311 team, allowing them to personally enter and track requests in the 311 system. Since 2009, the Neighborhood Liaison Program has seen hundreds of volunteers and entered requests. Just as important, however, it has seen the emergence of community heroes who have become influential, committed stewards of their neighborhoods.
In our next Tweet Chat, guests, Deputy Mayor/ Managing Director Rich Negrin (@RichNegrin) and Deputy Managing Director/ Chief Customer Service Officer Rosetta Carrington Lue (@RosettaLue) will lead a discussion on how to empower community heroes and keep our neighborhoods safe and clean. Here are the questions we’ll be discussing as well as references to help inspire the April 18th discussion at 7 PM EST.
#Philly311NLP Discussion Questions:
- How do you define a “community hero”?
- How can city government empower community heroes?
- What can neighborhoods do to keep their communities safe and clean?
- The Philly311 Mobile App now translates to 16 different languages. How could this help unify neighborhoods?
- How can the city’s youth be inspired to keep their communities safe and clean?
- How should the city government communicate its services to Philadelphians without access to technology?
#Philly311NLP Tweet Chat References:
#Philly311NLP Guests Bio:
Rich Negrin is the City of Philadelphia’s Deputy Mayor for Administration and Coordination and the Managing Director. In these roles, Rich has direct management responsibility over the City’s key infrastructure departments. Rich also oversees several high-profiles, cross-departmental initiatives including: Philly311, PhillyRising and PhillyStat.
Rosetta Carrington Lue currently serves as the Senior Adviser and Chief Customer Service Officer to the City of Philadelphia Managing Director. In these roles, Rosetta oversees a number of interdepartmental customer service initiatives including the Customer Service Officers Program and the Philly311 Non-Emergency Contact Center.
What is #Philly311NLP Chat?
#Philly311NLP Tweet Chat is a discussion held on Twitter between city officials and constituents. Questions will be introduced by the @Philly311 Twitter handle starting at 7:00 PM EST.
How do you join?
If you use a Twitter client like Tweetdeck, HootSuite or Seesmic Desktop, create a search column for the term ‘#CXO’. Then as we tweet with the #Philly311NLP hashtag, they will show up in your column. Or you can follow with TweetChat –http://tweetchat.com/room/philly311nlp and it automatically adds the #Philly311NLP hashtag.
How do you participate?
Just jump right in! When the question is posted by @Philly311 begin your response with A1: for question 1and A2: for question 2 etc. We invite all ideas to participate! Let’s talk about how we can make our community stronger at the #Philly311NLP Tweet Chat!