Philly311 Neighborhood Liaison Program Update

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Philly311 has made every effort to find innovative channels to connect with constituents. One of the most interactive channels is the Philly311 Neighborhood Liaison Program.

The Philly311 Neighborhood Liaison Program has the framework to give every Philadelphia neighborhood a representative voice. This past week, The Philly311 Neighborhood Liaison Program trained 8 new volunteers ranging from Kensington to Brewery town to Temple University.  Through the program, neighborhood volunteers are trained as part of the Philly311 team. After the training, liaisons are given individual accounts to enter service requests directly into the Philly311 work systems. Liaisons can also use these accounts to track the status of entered requests and make follow-up inquires, should they be needed.

This program has benefits. The first is that it provides individual neighborhoods with a local steward. This steward (a Neighborhood Liaison) has the tools to take responsibility for the community and enters requests when he or she sees a problem. This steward can also help to centralize neighborhood concerns by recording problems at community meetings and entering requests together. Another benefit is that the Neighborhood Liaison Program informs the public on the process behind the city’s work systems by inviting them to be a part of it. This is customer service in action.

All neighborhoods are encouraged to send volunteers through the Philly311 Neighborhood Liaison Program. For more information, please contact Dwight Wilson at dwight.wilson@phila.gov.

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