As you might have known, Philly311 was chosen as a Finalist in the ICMI Global Call Center Awards in the Small-to-Medium category. (This was a big deal; Philly311 was the first government call center to ever be named as a finalist.) The application process was a long one consisting of videos, essays, voluminous data and surveys. As today is the final round of judging, however, the Philly311 team decided to post a video sharing one last message with ICMI judges . Enjoy!
For more information about the ICMI Global Call Center Awards, click here.