Philly311’s Expanding Community Engagement Efforts

When it comes to engaging the community, Philly311 operates under a “no stone left unturned” mentality. Substantively, the Philly311 Neighborhood Liaison Program has been a vehicle for these efforts.

While the Philly311 Neighborhood Liaison Program has presented for a wide range of community organizations and special events, last Monday the program moved towards another avenue by presenting at the Community Education Center, a halfway house near the intersection of Girard and Broad.

Dwight Wilson, a Community Engagement Coordinator at Philly311 presented at the CDC to speak about Philly311’s services, its various access points (phone, walk-in center, social media, mobile app, etc.) and opportunities to become a Philly311 Neighborhood Liaison.  After this presentation, Mr. Wilson received interest from a number of volunteers who were looking to become stewards of their community as Liaisons after they left the halfway house.

A Philly311 Neighborhood Liaison Training in Frankford

A Philly311 Neighborhood Liaison Training in Frankford

While Philly311 is often considered a tool for improving the community, efforts like this are part of a lateral campaign for the contact center to serve as an actual institution for community engagement; they provide the necessary framework and resources to individuals looking to become active members of their community.  Philly311 also works with R.I.S.E. (the Mayor’s Office of Re-Integration Services for Ex-Offenders) and Workwise, an initiative through the Mayor’s Office of Community Empowerment and Opportunity. Through these partnerships, Philly311 helps to provide on-the-job training and experience to Philadelphians looking to enter or re-enter the workforce.

The Philly311 Neighborhood Liaison Program was created by Rosetta Carrington Lue in 2009 providing citizens with training and personalized accounts to enter service requests directly into the city’s work systems. The program unifies neighborhood concerns and empowers residents to positively impact their communities.

As Philly311 continues to expand its scope of engagement, all are encouraged to contact Philly311’s Community Engagement Coordinators Dwight Wilson (Dwight.wilson@phila.gov  215.683.0875) or Daniel Ramos (Daniel.ramos@phila.gov 215.683.0868) with opportunities for future community presentations or partnerships.

3 thoughts on “Philly311’s Expanding Community Engagement Efforts

  1. Pingback: 5 Reasons Why Your Organization Should Partner with Philly311 | PhillyInnovates

  2. Pingback: Are Your Customer Service Operations Fully Engaged? The Checklist | PhillyInnovates

  3. Pingback: Are Your Customer Service Operations Fully Engaged? The Checklist | Innovative Customer Relationship Management (CRM) Strategies

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