Last week, Rosetta Carrington Lue, our social-savvy Chief Customer Service Officer was listed as #42 on Huffington Post’s Top 100 Social Customer Service Pros on Twitter. Written by Vala Afshar, the list includes,”the top 100 customer service and experience management professionals who exemplify excellence in customer service. They regularly contribute valuable content on Twitter.”
The nod is well deserved. @Rosettalue uses Twitter to share a blend of customer service best practices and her own articles written from her diverse experience in the industry. Rosetta has also led Philly311 and the City’s Managing Director’s Office to have an innovative social media presence, using Facebook, Twitter, YouTube, Flickr and WordPress to engage with, educate and serve citizens.
On Rosetta making the list, Managing Director Rich Negrin said, “Rosetta is a shining example that private sector best practices can be adapted to benefit the public sector and the citizens of Philadelphia. Her well deserved presence on the list, particularly as the only public servant, is a great credit to her efforts.”
The Managing Director’s Office would like to extend a warm, well-deserved congratulations to Rosetta on making the list. To receive customer service tips from Rosetta, follow her on Twitter, visit her blog, or read her weekly articles on PhillyInnovates.