The Fall 2013 Edition of the Philadelphia Social Innovations Journal was released today. Titled, “Social and Public Innovations: A Look at How Philadelphia and Regional Government Innovates framed within a National Context” the 15th issue of the journal partnered with the City of Philadelphia’s Office of the Managing Director and the University of Pennsylvania Fels Institute of Government.
In the journal, Chief Customer Service Officer Rosetta Carrington Lue wrote an article titled “Public Sector Customer Service: Philly311—Triumphing to Transform Local Government Service Delivery.” The article tells the story of Philly311’s ill-fated implementation, marked by the financial crisis of 2007.
…Philly311 innovated, in lieu of limited resources, to connect citizens with city government in almost every way possible.” writes Lue.
The article details innovative engagement and service strategies including the growing Neighborhood Liaison Program, the Customer Service Leadership Academy, the Police Mobile Data Terminal Program, the Philly311 Mobile App, among others. The article also outlines the innovative initiatives on Philly311’s horizon such as as Philly311 TV Show and a Youth Neighborhood Liaison Program.
In conjunction with the edition’s release, PSIJ sponsored an event for businesses, government, nonprofit experts, academics and social innovation practitioners to share ideas and thoughts on how Philadelphia is innovating. Managing Director Rich Negrin, Chief Customer Service Officer Rosetta Carrington Lue and PhillyRising Director John Farrell all spoke the the event.