Philly311, the City of Philadelphia’s non-Emergency Contact Center, is proud to present The Philly311 Show. Hosted by Chief Customer Service Officer Rosetta Carrington Lue, the show’s goal is simple: to engage, educate, and empower citizens with information about city services. Through interviews with employees from across the municipality, citizens can learn about new initiatives, available resources, and get to know the personal side of city government. The biweekly show appears on the Philly311 Youtube channel as well as Philadelphia’s Channel 64 at 7:00pm on Monday/Wednesday/Sunday and 7:00am on Tuesday/Thursday/Saturday.
On Season 1, Episode 1, Rosetta Carrington Lue interviews Philly311 Social Media Coordinator (and native Philadelphian) Kimberly Adams. In this episode:
- Rosetta and Kimberly talk about 311’s social media and how it has evolved.
- Kimberly shares her personal experience with using the Philly311 Mobile App.
- The two discuss how 311 agents use a vast knowledge base to answer citizens’ questions.
- Kimberly tells Rosetta that she wants her job!