Philly311, the City of Philadelphia’s non-Emergency Contact Center, is proud to present The Philly311 Show. Hosted by Chief Customer Service Officer Rosetta Carrington Lue, the show’s goal is simple: to engage, educate, and empower citizens with information about city services. Through interviews with employees from across the municipality, citizens can learn about new initiatives, available resources, and get to know the personal side of city government. The biweekly show appears on the Philly311 Youtube channel as well as Philadelphia’s Channel 64 at 7:00pm on Monday/Wednesday/Sunday and 7:00am on Tuesday/Thursday/Saturday.
On Season 1, Episode 2, Rosetta Carrington Lue interviews Samantha Phillips, Director of the Office of Emergency Management. In this episode:
- Rosetta and Samantha talk about the role and daily functions of the Office of Emergency Management.
- Samantha shares her experience preparing for Hurricane Sandy.
- The two discuss OEM’s use of social media and other channels to help residents prepare for emergencies.
- Samantha shares her experience in moving up the ranks in OEM and gives advice to other young professionals.