Last year, The City of Philadelphia launched its first season of The Philly311 Show in an effort to engage, educate, and empower residents through conversations with city government leaders. Hosted by Chief Customer Service Officer Rosetta Carrington Lue, the show featured Director of Human Resources Al D’Attilio; Jennifer Rodriquez, Executive Director of the Mayor’s Office of Immigrant and Multicultural Affairs; and Sheryl Johnson, Philly311’s Operations Manager, among others. The first season was a successful first step into the contact center’s use of television (and online video) as a vehicle to provide customers with information. (You can view the first season online here.)
This year, the City of Philadelphia will launch Philly311 TV, a second season of the Philly311’s television effort with a fresh look. Philly311 TV still aims to engage residents with information about the municipality, but in a new way. While the show will still feature Lue in the studio with various department heads, substantively, episodes will be shot “in the field” with Lue engaging city employees on the sites for municipal programs and initiatives. Philly311 TV hopes to give viewers an inside look at city services and resources, in an entertaining way. In the above promo, Philly311 TV drives through Point Breeze with PhillyRising’s Deputy Director Adé Fuqua to discuss community engagement and the collaborative beautification efforts throughout the neighborhood.
What do you think of Philly311 TV? Do you have thoughts on how we can make it better? Let us know in the comments!