We spend so much time writing and pushing out information about the Philly311 Mobile App that some people don’t know what the Philly311 website has to offer. Using the same technology as the mobile app, the Philly311 website can be used as a self-service portal for customers to enter service requests or ask questions. Heres’ how:
Go to Philly311’s website at www.phila.gov/311
If you have question, first click on the “Find an Answer” tab at the top of the page. Here you’ll find a database of the city government’s frequently asked questions relating to “Animals and Pets”; “Businesses”; “Public Safety”; “Streets and Traffic”; and more. Each topic is packed with detailed answers, phone numbers, and links to resources.
If your question is not in the “Find and Answer” tab, you can click on the “Ask A Question” tab. This tab will take you to a form where your question will be submitted to a Philly311 agent. In your question, remember to be as detailed as possible.
If you don’t have a question, and would like to enter a service request, click on the “Service Request” button, just below the “Ask A Question” tab. This button will take you to Philly311’s self-service portal. Here you can view or search for previously entered requests or enter your own request by clicking on the “New Request” button at the top left.
In the “New Request” form, you can add a personalized description (remember to be as detailed as possible) and a photo. After you submit a your request, you’ll receive a number so that you can track its progress.
After you’ve submitted a request, you could also head over to the Phila.gov website. It’s packed with resources, multimedia, and links to other departments.