What Can You Do on the Philly311 Website?

We spend so much time writing and pushing out information about the Philly311 Mobile App that some people don’t know what the Philly311 website has to offer. Using the same technology as the mobile app, the Philly311 website can be used as a self-service portal for customers to enter service requests or ask questions. Heres’ how:

 Go to Philly311’s website at www.phila.gov/311



If you have question, first click on the “Find an Answer” tab at the top of the page. Here you’ll find a database of the city government’s frequently asked questions relating to “Animals and Pets”; “Businesses”; “Public Safety”; “Streets and Traffic”; and more. Each topic is packed with detailed answers, phone numbers, and links to resources.

Find an Answer

If your question is not in the “Find and Answer” tab, you can click on the “Ask A Question” tab. This tab will take you to a form where your question will be submitted to a Philly311 agent. In your question, remember to be as detailed as possible.

Ask a question

If you don’t have a question, and would like to enter a service request, click on the “Service Request” button, just below the “Ask A Question” tab.  This button will take you to Philly311’s self-service portal. Here you can view or search for previously entered requests or enter your own request by clicking on the “New Request” button at the top left.

In the “New Request” form,  you can add a personalized description (remember to be as detailed as possible) and a photo. After you submit a your request, you’ll receive a number so that you can track its progress.

New Request

After you’ve submitted a request, you could also head over to the Phila.gov website. It’s packed with resources, multimedia, and links to other departments.


5 thoughts on “What Can You Do on the Philly311 Website?

  1. Your in a row in addition to suggestions extraordinarily multipurpose to my
    opinion. Thanks extremely to a great extent ahead of time.

    Your information within this focus is extremely good, I’m happy
    to suggestions achieved. Thanks all over again!

  2. Just wish to say your article is as amazing. The cclearness to your publish is just cool
    and that i could suppose you are a professional on this subject.
    Fine along with your permission let mme too seize your feed to keep up to date with impendxing post.
    Thanhk you one million and please continue the gratifying work.

  3. What makes the game fun and addicting is the fact that you can
    unlock many different levels, many different vehicles, and many
    different upgrades for each vehicle. We have a PS4 and
    X1, but will we have a PS5 and X2 (. Here’s to hoping the next volume can maintain the momentum.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s