Last week, Philly311 hosted its annual “Take Your Daughters and Sons to Work Day.” The contact center, usually loud with ringing phones and answers to customer questions, was busy with the curiosity of children learning about their parent’s professional lives.
Substantively, Philly311’s Take Your Daughters and Sons to Work Day aimed to teach kids about public service, specifically in customer service for government. The kids were able to listen to real 311 calls to hear the kinds of requests that come into the contact center, and learn about how each request is handled. The day also included a visit to the top of City Hall’s iconic tower, a special press conference put on by Mayor Nutter, and a Q&A session with Managing Director Rich Negrin. When asked the how the Philly311 Mobile App could improve, the kids answered “add more games.”
Recently, Philly311 has made efforts to engage the youth. Last year Philly311 piloted a Youth Neighborhood Liaison Program which encouraged young Philadelphians to clean up their neighborhoods using the Philly311 Mobile App.
Take Our Daughters to Work Day was created in 1993 by the Ms. Foundation for Women. In 2003, the program officially began to include boy and became, “Take Our Daughters and Sons to Work Day.” The program has seen over 37 million participants since its launch.