This month, PhillyRising hosted a Citizen’s Engagement Academy (C.E.A.) session in its North Central neighborhood. While the academy has always been popular, this past session was more popular than ever.
71 community members came out to the Hiteman Learning Center on Judson Street for the first session of this C.E.A. The session’s topic focused on Philly311 and how community members can use the contact center’s long list of channels to engage with city government.
PhillyRising Deputy Director Jim Sanders led the CEA session. Guest speakers included Chief Customer Service Officer Rosetta Carrington Lue and Administrative Operations Manager Graham Quinn. Both Lue and Quinn discussed the various ways to use Philly311, highlighting the free Philly311 Mobile App through which citizens can enter service requests from anywhere, 24/7. The Philly311 team also plugged its Neighborhood Liaison Program which trains community members to directly enter and track service requests in the 311 system.
The Citizen’s Engagement Academy educates community members on municipal services through eight weeks of presentations from city officials. In addition to 311, community members will hear from the Community Life Improvement Program, Town Watch, and other City programs and resources. Part of what made this past Citizen Engagement Academy so popular was that it was open to the entire city, rather than one targeted neighborhood. PhillyRising is looking to expand its efforts to thoughtfully engage and empower as many Philadelphians as possible. To learn more about how to get involved with PhillyRising, visit myphillyrising.com.