Citizen’s Engagement Academy Draws Largest Crowd to Date

DSC_0584

PhillyRising Deputy Director Jim Sanders led the Citizen’s Engagement Academy session

This month, PhillyRising hosted a Citizen’s Engagement Academy (C.E.A.) session in its North Central neighborhood. While the academy has always been popular, this past session was more popular than ever.

71 community members came out to the Hiteman Learning Center on Judson Street for the first session of this C.E.A. The session’s topic focused on Philly311 and how community members can use the contact center’s long list of channels to engage with city government.

PhillyRising Deputy Director Jim Sanders led the CEA session. Guest speakers included Chief Customer Service Officer Rosetta Carrington Lue and Administrative Operations Manager Graham Quinn. Both Lue and Quinn discussed the various ways to use Philly311, highlighting the free Philly311 Mobile App through which citizens can enter service requests from anywhere, 24/7. The Philly311 team also plugged its Neighborhood Liaison Program which trains community members to directly enter and track service requests in the 311 system.

Chief Customer Service Officer Rosetta Carrington Lue speaking at the Citizen's Engagement Academy

Chief Customer Service Officer Rosetta Carrington Lue speaking at the Citizen’s Engagement Academy

The Citizen’s Engagement Academy educates community members on municipal services through eight weeks of presentations from city officials. In addition to 311, community members will hear from the Community Life Improvement Program, Town Watch, and other City programs and resources. Part of what made this past Citizen Engagement Academy so popular was that it was open to the entire city, rather than one targeted neighborhood. PhillyRising is looking to expand its efforts to thoughtfully engage and empower as many Philadelphians as possible. To learn more about how to get involved with PhillyRising, visit myphillyrising.com.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s